Support
Need a hand with somewhere? Email support@somewheremap.app and we’ll get back to you, usually within a couple of days. The answers below cover the most common questions.
How do I save a place?
In Instagram or TikTok, tap Share on a post and choose somewhere from the share sheet. The app reads the post, works out which place it’s about, and drops a pin on your map. You can also tap the + button on the Map tab to paste a link or search for a place by name.
A link didn’t turn into a pin
Some posts don’t name a place clearly enough to identify one automatically — they’re kept in Needs review so you can add the location yourself. Posts with several places may create several pins. If a link consistently fails, send it to support@somewheremap.app and we’ll take a look.
How do I sync across my iPhone and iPad?
Open the Account tab and create an account or sign in with Apple or Google. Once signed in on both devices, your places and collections sync automatically. Without an account, your places stay on the one device.
How do I manage or cancel my subscription?
somewhere Plus is billed through your Apple ID. Manage or cancel it in Settings → [your name] → Subscriptions on your device, or from the subscription screen in the app’s Account tab. Cancelling stops the next renewal; you keep Plus until the current period ends.
How do I restore a purchase?
On a new device, sign in with the same Apple ID, open the Account tab, and tap Restore purchases. Your Plus access will come back.
How do I delete my account?
In the app, go to Account → Delete account. This permanently removes your account and every place and collection synced to it. You can also email support@somewheremap.app and we’ll do it for you. See our Privacy Policy for what we store and for how long.
Something else
Bugs, feature ideas, account problems — email support@somewheremap.app. Including your device model and iOS version helps us help you faster.